Our return policy is in addition to your rights under the Australian Consumer Law, as we want you to be satisfied with your purchase.

If you have changed your mind about your order, we are happy to offer you an exchange or refund provided that:

1. The items are returned within 7 days of delivery (excluding Marketplace items, which have a 30-day returns policy);
2. You can show your original receipt, online tax invoice or other adequate proof of purchase at the time you return the items;
3. The items have not been used or damaged in any way including that:
   • o They are in their original packaging including manuals, pamphlets and all accessories; and/or
   • o They are unopened, unused and in their original saleable condition;
4. The items are not in the list of categories ineligible for a change of mind return (see below).

Unfortunately, due to their nature and use, items in the following categories are not eligible for change of mind returns:

1. Fragrances
2. Vitamin supplements
3. Consumable products (e.g., food and drinks)

Where an item is eligible for a refund, we will refund the price of the item to your original payment method. Shipping costs for the order and return will not be refunded.

Online orders must be returned by mail only. Return delivery address details will be shared as your return is processed.

Any items returned that don’t comply with our change of mind returns policy are unable to be refunded.